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North Shore Bank of Commerce

North Shore Bank is a locally-owned and managed, independent, community bank that has been operating in the Duluth area for over 100 years! North Shore Bank is seeking a Mortgage Technology Administrator to join our Mortgage team! This position will perform mortgage system administration support for mortgage users as well as be involved with mortgage system related projects. Projects may include a variety of new vendor applications, new documentation requirements, regulatory changes and all topics that have a system impact. Change management tracking, research, pre and post implementation testing, working with vendors and internal contacts on a daily basis. We offer competitive pay, a full benefits package and a fun team oriented environment. This position is located onsite in Duluth, MN. North Shore Bank is an Equal Opportunity Employer.


  • Performs as Administrator for all mortgage related vendor application systems. Including serving as primary contact for troubleshooting technology issues and questions for the entire mortgage division
  • Leads or performs as a team member on all projects within the mortgage division utilizing a change management system for tracking changes and progress
  • Provides orientation on mortgage systems to incoming new staff on Encompass and with current staff on changes within Encompass and other software systems used within the mortgage division
  • Cross trains within other areas of mortgage operations to assist with backup coverage. Develops efficient processes and best practices within the Encompass platform with use of hands-on experience
  • Performs other job related duties as assigned


  • Three years to five years of mortgage or related experience. Knowledge of systems administration and project management desired, but not required
  • Two-year college degree preferred, but not required with the appropriate computer skills and/or prior mortgage experience
  • Great customer service skills and desire to help others
  • Strong written and verbal communication, time management, organization and computer skills
  • Ability to work independently and be self-motivated. A strong desire for problem resolution and taking a project to completion


  • Medical, Vision and Dental, Life, Disability, Flexible Spending, HSA, EAP
  • 401(k) with Employer Match and Profit Sharing
  • Paid Time Off, Personal Day, Flex Time & Paid Holidays
  • Fun and friendly family-owned work environment