North Shore Bank is a locally-owned and managed, independent, community bank that has been operating in the Duluth area for over 100 years! North Shore Bank is seeking a Mortgage Technology Administrator to join our team who is comfortable with learning and researching a variety of computer applications and strives to problem solve and reach resolution. This position will perform mortgage system administration support for users, use change management tracking, research, perform pre and post implementation testing, work with vendors and internal contacts on a daily basis and be involved with mortgage system related projects. Projects may include a variety of new vendor applications, new documentation requirements, regulatory changes and all topics that have a system impact. We offer competitive pay, a full benefits package and a fun team-oriented environment. This position is located onsite in Duluth, MN. North Shore Bank is an Equal Opportunity Employer. Position title based on experience.

Responsibilities:

• Performs as system administrator for all mortgage related vendor application systems. Including serving as primary contact for troubleshooting technology issues and questions for the entire mortgage division
• Involved team member on all projects within the mortgage division utilizing a change management system for tracking changes and progress. Goal of growing into leading projects in future
• Provides orientation on mortgage systems to incoming new staff on the loan origination software Encompass and with current staff on changes within Encompass and other software systems used within the mortgage division
• Cross trains and assists within other areas of mortgage operations to provide backup coverage and get hands-on experience and developing your knowledge of all areas of mortgage operations. Develops efficient processes and best practices within the Encompass platform
• Performs other job related duties as assigned

Qualifications:

• Three years to five years of mortgage or related experience or knowledge of systems administration and project management desired, but not required. Position title based on level of experience.
• Two-year college degree preferred, but not required with the appropriate computer skills and/or prior mortgage experience
• Great customer service skills and desire to help others
• Strong written and verbal communication, time management and organizational skills
• Ability to work independently and be self-motivated. A strong desire for problem resolution and taking a project to completion

Benefits:

• Medical, Vision and Dental, Life, Disability, Flexible Spending Accounts, HSA, EAP, Wellness Program
• 401(k) with Employer Match and Profit Sharing
• Paid Time Off, Personal and Flex Time, Volunteer Hours
• Paid Holidays
• Fun and friendly family-owned work environment