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North Shore Bank of Commerce

Lock Desk Specialist

Job Opening

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North Shore Bank is a locally-owned and operated community bank that has proudly been serving the Twin Ports area for over 100 years. We specialize in providing personalized financial solutions and fostering long-term relationships with our customers.

We're currently seeking a full-time Lock Desk Specialist to join our Mortgage team. Someone who is not only detail-oriented and dependable, but who is self-motivated with great time management skills would be an ideal candidate.  You'll receive hands-on experience, continuous learning, and opportunities for growth in a supportive, team-oriented environment.

At North Shore Bank, we offer:

  • Competitive pay, depending on experience
  • Comprehensive benefits package
  • A positive, collaborative workplace culture
  • Career development opportunities within our organization
  • Equal opportunity employment

What You'll Do:

  • Upload rates and maintain the integrity of the pricing engine.
  • Work within the various systems and websites required to process data regarding loan pricing and locks.
  • Review rate sheets, once imported into the pricing engine, for accuracy.
  • Update and maintain daily pricing rate sheets.
  • Accurately and efficiently lock loans and handle changes in order to make the process as streamlined as possible.
  • Monitor the lock desk email queue and ensure that all lock requests have been reviewed and committed.
  • Review the pricing of locked loans when changes have been requested, and notify the proper parties of any pricing changes.
  • Document all changes to rate changes and pricing exceptions.
  • Update product matrices as new products and are developed/released and new investors are approved and added.
  • Create management reports needed.
  • Answer any questions from staff, locking loans, processing lock extensions and any changes with the loan, all in a timely and accurate manner.
  • Monitor loans held for sale and that loan deliveries are complete and reports are updated, communicate with hedging firm on changes to loan sales.

What We're Looking For:

  • Excellent attention to detail.
  • Proficient computer skills with the ability to learn new software. Experience with Microsoft Office, specifically Excel.
  • Self-motivated and ability to complete tasks with little supervision.
  • Strong organizational and time management skills.
  • Excellent written and verbal communication with staff and internal customers.

Benefits:

  • Medical, Vision and Dental, Life, Disability, Flexible Spending Accounts, HSA, EAP, Wellness program
  • 401(k) with Employer Match and Profit Sharing
  • Paid Time Off, Personal Day, Flex Time, Volunteer Hours & Paid Holidays
  • Parking Reimbursement
  • Fun and friendly family-owned work environment
  • $40,000-$50,000, depending on experience.