North Shore Bank is a locally owned and operated community bank that has proudly been serving the Twin Ports area and beyond with integrity for over 100 years. We specialize in providing personalized financial solutions and fostering long-term relationships with our customers. As the area’s largest local residential lender, North Shore Bank is seeking an individual with experience working as a system administrator within the ICE Encompass loan origination system. The North Shore Mortgage department has a first-rate reputation and is excited to grow our team! This position is located in Duluth, MN and may consider remote for the right individual.

At North Shore Bank, we offer:

• Competitive pay
• A welcoming, team-oriented work environment
• Opportunities for continued learning and career development
• Equal opportunity employer

What You’ll Do:

• Manage all system administration within the Loan Origination Software and all vendor administration used by the mortgage division.
• Creates, updates and reviews all system templates for loan program, disclosures, closing costs, and closing documents. Includes efolder, system checklists, milestone setup and maintenance.
• Primary liaison with ICE Technology and all vendor s including credit, flood, fraud, compliance, documents, underwriting, investor/government sponsored entities and system consultants.
• Manages project teams that are impacted by Encompass. Manages both consultant and internal change management tracking. Performs testing and communication on all system related changes
• Setup, removal and ongoing review and maintenance of all mortgage staff system administration related to the origination, processing, underwriting, closing and delivery of residential mortgage loans.
• Supports all mortgage staff with system related assistance, error messages, outages, etc
• Communicates with internal mortgage staff on process and system related changes.
• Assists with onboarding and training new mortgage staff on Encompass and integrated systems used in the mortgage process.
• Performs other related duties as assigned

What We're Looking For:

• Five years in a mortgage technology role or related experience.
• Experience with Encompass360 or related platform
• Knowledge of FHA, VA, RD and Fannie Mae/Freddie Mac products
• Ability to effectively communicate both written and verbally with vendors and the mortgage team in a timely and professional manner
• Ability to multitask and troubleshoot system errors and optimize user experience within department software
• Strong organization and project management skills including onboarding and continued staff training.

Benefits:

• Medical, Vision and Dental, Employer paid Life and Disability, Flexible Spending Accounts, HSA, EAP, Wellness Program, Pet Insurance.
• 401(k) with Employer Match and Profit Sharing
• Vacation time
• Bereavement leave
• Paid Holidays
• Employee Perks
• Fun and friendly family-owned work environment
• $60,000-$80,000, depending on experience.